Billing terms

These billing terms apply to every order placed on noctalume.com. They sit alongside our terms of service, shipping policy and refund policy.

Currency and prices

All prices are shown and charged in pounds sterling (GBP). Product prices include VAT. The delivery charge, £4.95 on orders under £50 and free on orders of £50 or more, is shown at checkout before you pay. If your card is in another currency, your bank sets the exchange rate and any foreign transaction fee.

Accepted payment methods

We accept American Express, Maestro, Mastercard and Visa. Card payments are processed through Shopify Payments, and your full card number is never shared with us.

When you are charged

The full amount is taken when you place your order. We do not take payments in instalments or charge you again later. Some banks show a temporary authorisation hold before the payment settles, which can look like a second charge for a day or two. Only one payment is taken.

Declined payments

If a payment is declined, no order is created and nothing is dispatched. Check the card details and billing address and try again, or use another card. Any temporary hold is released by your bank, usually within a few business days.

Charges you do not recognise

If you see a charge from us that you do not recognise, email support@noctalume.com with the date and the amount. We reply within 1 business day.

Changes and cancellations

To change or cancel an order, email us with your order number as soon as possible. If the order has not been dispatched, we cancel it and refund the full amount. Once it has been dispatched, your right to cancel after delivery applies, as set out in our refund policy.

Refunds

Refunds go back to the original payment method. If you cancel before dispatch, or we cancel your order, we refund you within 14 days. If you cancel after delivery, we refund you within 14 days after we receive the items back, or after you give us proof of postage if that is earlier. Your bank may take a few more days to show the credit.

Payment disputes

Please contact us before you dispute a payment with your bank, because most questions about an order can be resolved directly. This does not affect your rights with your bank or card provider, including under section 75 of the Consumer Credit Act 1974 where it applies.

Fraud checks

Orders are checked for fraud by our payment provider. We may ask you to confirm your details before dispatch, and we may cancel and fully refund an order that we cannot verify.

Questions

Email support@noctalume.com, Monday to Friday, 09:00 to 17:00 UK time.