Terms of service

Who we are

Noctalume is a trading name of NABSCO, a company registered in the Netherlands.

NABSCO
Marconistraat 137
4702 SJ Roosendaal
The Netherlands
Chamber of Commerce number: 81887922
VAT number: NL003616146B05
Phone: +31 6 17466787

These terms apply when you use noctalume.com or buy from Noctalume. Please read them together with our shipping policy, refund policy, privacy policy and billing terms. If you buy as a consumer, nothing in these terms affects your statutory rights.

Using this website

You may use this website to browse and to buy for your own personal use. You must not use it for anything unlawful or fraudulent, or in a way that damages or disrupts the website. Our products are sold to consumers for personal use, not for resale.

Product information

We describe each product, including its colours, sizes and measurements, as accurately as we can from the information confirmed for that item. Colours can look slightly different on different screens. If an item you receive is not as described, you have the rights set out in our refund policy.

Prices and payment

Prices are shown in pounds sterling (GBP) and include VAT. The delivery charge is shown at checkout before you pay. Payment is taken in full when you place your order. Accepted payment methods and billing details are set out in our billing terms.

If a price on the website is obviously wrong, we contact you before dispatch. You can then choose to continue at the correct price or cancel for a full refund.

How the contract is formed

After you place an order, we send you an order confirmation email. The contract between you and us is formed when we send that email. If we cannot supply an item after that, for example because it is no longer available, we tell you by email and refund the amount you paid for it in full.

Delivery

We deliver to addresses in the United Kingdom only. Processing and delivery times, delivery charges and what happens if a parcel is lost or damaged are set out in our shipping policy. Items are our responsibility until they are delivered to the address you gave us.

Cancellations, returns and faulty items

You have a legal right to cancel within 14 days, starting on the day after you receive your order. How to cancel, who pays for return postage and when you receive your refund are set out in our refund policy. Your rights under the Consumer Rights Act 2015 for faulty or incorrect items are not affected.

Cancellation by us

We may cancel an order if payment is not authorised, if an item is unavailable, if we cannot deliver to the address given, or if we have reasonable grounds to suspect fraud. If we cancel after taking payment, we refund the full amount to the original payment method.

Intellectual property

The Noctalume name, the design of this website and the text we have written belong to us or are used with permission. You may not copy them for commercial use without our written permission.

Our responsibility to you

If we do not comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach. We are not responsible for loss that was not foreseeable when the contract was made. We do not exclude or limit our liability where the law does not allow it, including for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for breach of your statutory rights as a consumer. Because our products are sold for personal use, we are not responsible for business losses.

Events outside our control

We are not responsible for delays caused by events outside our reasonable control. If such an event affects your order, we contact you, and you can cancel and receive a full refund for any items not yet delivered.

Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones shown on this website when you placed it.

Complaints and your consumer rights

If you have a complaint, please email us first so that we can try to resolve it. Nothing in these terms takes away the protection of the consumer law of the part of the United Kingdom where you live, and you can bring legal proceedings in the courts there.

Contact

Email support@noctalume.com or use our contact page. We reply within 1 business day, Monday to Friday, 09:00 to 17:00 UK time.