Track your order
You can follow every order from checkout to your door. These are the five steps.
1. Order confirmation
Within a few minutes of checkout, you receive an email with your order number and a link to your order status page. If you cannot find it, check your spam or junk folder before contacting us.
2. Processing
We process and dispatch orders within 1 to 3 business days. There is no tracking number at this stage, because the parcel has not been handed to the carrier yet.
3. Dispatch email with your tracking number
When your parcel is dispatched, you receive a second email with the name of the carrier and your tracking number. Delivery takes 7 to 12 business days after dispatch.
4. Following your parcel
Open the tracking link in the dispatch email, or enter the tracking number on the carrier's own website. The first scan can take 24 to 48 hours to appear, and a parcel can show no new scans for a few days while it is in transit. That is normal.
5. Your order status page
You can check your order at any time with the link in your confirmation email, or by signing in to your account with the email address you used at checkout.
When to contact us
Email support@noctalume.com with your order number if:
- you have not received a dispatch email 3 business days after ordering;
- tracking has not changed for 7 business days;
- tracking shows delivered but you do not have the parcel. Please check with neighbours and any safe place first.
We open an investigation with the carrier and reply within 1 business day. If a parcel is lost, you can choose a replacement, where the item is still available, or a full refund. The details are in our shipping policy.